NutriCartel Return & Refund Policy 

If you need assistance with a return, refund, or order concern, please contact us at team@nutricartel.com. Most issues can be resolved quickly, and each case is handled individually with care.

NutriCartel follows strict policies to protect product quality, safety, and compliance. Please review the following sections carefully.

1. Damages in Transit

Products that arrive damaged in a manner that affects the safety, integrity, usability, or contents of the product may qualify for replacement through the shipping carrier or our third-party shipping protection provider.

Examples include punctured containers, cracked or broken containers, leakage, broken or compromised factory seals, or damage that exposes the product contents.

Cosmetic damage to exterior packaging or containers, including dents, scuffs, scratches, creases, or label damage, does not qualify for a refund or replacement when the product remains sealed, intact, and usable.

Damage must be reported within 3 days of delivery.

Customers must provide the order number and clear photos of the shipping package, damaged product, and, when applicable, the factory seal. Customers must retain the product and all original packaging until the claim has been resolved.

2. Lost in Transit

We can file a lost parcel claim if:

• The tracking number has not updated for 7 days, or
• A package is marked “Delivered” but has not been received after 5 days

Required for lost package claims:

• Order number

3. Unopened Product Returns

We only accept returns for sealed, unopened, unused products in original condition.

We do not provide return labels for unopened product returns.
We do not refund initial shipping costs.

A 15% restocking fee may apply depending on the condition of returned merchandise.

Required:

• Order number
• Reason for return

4. Opened Products – No Returns

We do not accept returns or issue refunds for any opened product, regardless of reason.

This includes dissatisfaction with:

• Flavor
• Texture or clumping (normal due to hygroscopic ingredients)
• Mixability
• Performance

Clumping is a normal characteristic of many supplement ingredients and is not considered a defect.

5. International Orders

For international orders, the customer is solely responsible for all duties, taxes, and import restrictions.

We do not accept returns or issue refunds for international orders (opened or unopened).

If customs rejects or seizes a shipment:

• We do not refund seized items
• If customs returns the order to us, we refund 85% of the product value once received and verified
• Shipping fees are non-refundable
• If we incur return freight charges, those fees are deducted from your refund

6. Missing Products

If a product is missing from your order, contact us immediately.

All orders are photographed and documented prior to shipment, which allows us to verify all claims.

Once verified, we will ship the missing item.

7. Incorrect Address / Delivery Issues

If a customer enters an incorrect or incomplete address:

• We do not refund or reship orders delivered to the wrong address
• If the package is returned to us, a refund will be issued minus shipping and a 15% restocking fee

Packages marked Delivered by the carrier are considered delivered.
NutriCartel is not responsible for:

• Stolen packages
• Deliveries to neighbors
• Deliveries to incorrect locations by the carrier

All claims must be filed directly with USPS/UPS.

8. Limited Edition, Pre-Orders & Final Sale Items

The following items are FINAL SALE and cannot be refunded or returned:

• Limited edition items
• Pre-orders
• Promotional, discounted, or clearance items
• Bundles
• Gift-with-purchase items

9. Product Packaging & Formula Variations

Manufacturers may update packaging, ingredients, labels, or servings.
Product appearance may differ from website photos.

Customers must verify ingredients, allergens, and warnings upon receipt.

10. Order Cancellation Requests

We can cancel an order only if it has not been picked, packed, or transferred to the shipping carrier.

Even if you email us before the package is physically shipped, cancellation is not guaranteed due to fast order processing.

We reserve the right to cancel orders at our discretion in accordance with our Terms & Conditions.

11. Chargebacks

Fraudulent or unjustified chargebacks will be disputed fully.
Customers initiating unwarranted chargebacks may be added to a national no-sell list shared among supplement retailers and brands.

12. Refund Timelines

Approved refunds are issued back to the original payment method or store credit within 10 business days after we receive and inspect the returned merchandise.