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SHIPPING

Where Does NC Shipping?

  • We ship worldwide.


What Are The Shipping Times?

  • All orders take 1-2 business days to be processed to you and typically deliver to you in 3-6 business days.
  • International orders take anywhere from 10-15  business days to be delivered via UPS and USPS.
  • Shipping time might vary depending on location, shipment method and other factors.
  • We have been seeing an increase in shipping times because of COVID-19 impacts on shipping carriers.
  • Please understand the shipping times you see at checkout are estimates from the shipping carrier and does not account for processing times, in transit delays and other unforeseen issues.


What Are The Shipping Cost's?

  • U.S. orders over $60 will have free shipping. We typically ship these free orders with USPS priority mail.
  • U.S. orders under $60 will be charged for shipping depending on your chosen delivery method and country. Full price will be displayed at checkout. 
  • International customers will see our discounted rates to ship their order.

ACCEPTED PAYMENTS

How Does NC Accept Payment?

  • We accept secure payments for both local & international customers via Credit Cards, Debit Cards & Sezzle.

RETURNS AND REFUNDS

Your 100% satisfaction is important for us. This is where we provide refunds:

1. Damages/Lost In Transit:

  • If a product gets damaged in transit and discovered upon arrival - we offer 100% refunds through Route Shipping Insurance. We pay shipping insurance on all orders and it protects you as a customer from damaged products and items lost in transit.
  • Timing: report damages within 7 days of receiving your item(s).
  • Requirements for claim: pictures of the specific damages for submission. Please email us directly at team@nutricartel.com with your claim details or contact us through our contact us page.
  • Once the claim is approved we will either refund you or ship you a replacement at no extra charge.


2. Returns for Unopened Products:

  • To be eligible for a return on an item that is not damaged; goods must be unopened, unused, undamaged and accompanied by proof of purchase.
  • For returns, please email team@nutricartel.com with the subject 'Returns' and include your order number, name and the reason for the return.
  • We will provide you an address to ship the item that qualifies for a return. We do not provide a shipping label for returns. Buyer is responsible for shipping the product back to the provided address and must provide tracking number.
  • Please note that customers are responsible for shipping costs of returned items.
  • When returned item is received and inspected, customer receives a confirmation email, notifying about the status of the refund. 
  • If the refund is approved, then it will be processed and a credit will automatically be applied to customer's credit card or original payment method shortly after.
  • Timing: Within 30 days of receiving your item(s).


    Situations where we do not provide refunds or accept returns:

    1. Opened Products:

    • We do not guarantee customer satisfaction with product experience (flavor, effects, etc.). Therefore, we do not provide refunds or accept returns for opened products.

    MISSING PRODUCTS/INCORRECT ITEMS

    Missing Products From Your Order

    1. If there is a missing product from your order, please reach out to us within 7 days of receiving your item(s) for us to investigate.

    2. We take pictures of all orders leaving our processing centers. We first picture the items with your shipping label and packing list. We then take a picture of the item in its packaging.

    3. Once the claim is verified, we will ship your missing item or offer a cash refund.


    Incorrect Item Received 

    1. If there is an incorrect product from your order, please reach out to us within 7 days of receiving your item(s) for us to investigate.

    2. We take pictures of all orders leaving our processing centers. We first picture the items with your shipping label and packing list. We then take a picture of the item in its packaging.

    3. We will verify the claim and send you a return label. Once we see the item has shipped we will expedite the shipment of your correct item.

    FAILED ORDER BUT THERE IS A PENDING CHARGE 

    Our gateway/processor declines transaction attempts when there is a billing mismatch, attempts from a financial institution that does not support AVS (international customer may experience these issues), or any other indicator of fraud. 


    When this happens, you will see an error message at checkout and you will not have an order confirmation. But since you entered the correct card number, your financial institution may enter a preauthorization, which is why you see pending charges that do not correlate with an order confirmation.


    In a few business days after batch settlements occur, the pending charges will disappear once your bank receives and processes the declined codes.


    This is all automatic, we cannot do anything to speed up the process, and how fast is depending on your banks policies.