All packages are primarily shipped via U.S. Postal Service (USPS). If you’re trying to estimate when a package will be delivered, please note that credit card authorization and verification must be received prior to processing. Although we try our best to fulfill orders within 24 hours, please allow 1-2 business days for processing before your order is shipped. Orders placed after 12:00 PM MST during regular business days (Monday-Friday) are typically processed the next business day.
U.S. Domestic Shipping & Handling Costs
You will have several shipping options depending on your order size. All the shipping price quotes are pulled directly from the shipping carriers website, so you only pay what we are being charged. Scheduled delivery date depends on origin, destination, and drop-off time.
We offer direct pricing from carriers for orders under $60 and free shipping within the U.S. over $60.
We also ship to any APO/DPO/FDO shipping addresses.
You are responsible to know the import regulations for your country. Please research all supplements to ensure that they are legal for importation PRIOR to ordering. Once the order has left our premises we cannot be held responsible for customs delays. Most countries will have no trouble but we post this disclaimer in the off chance that there is an issue.
If, by chance, the order is returned to us and you wish to have a refund then we will do so only after we have received the goods back. The refund will be calculated as Total cost less shipping and a 15% restocking fee for a total of an 85% refund not including shipping.
We provide tracking information for all orders so please be diligent and keep track of your orders' progress through the mail system.
We do not have a reship policy. We DO assume that all clients are aware of their own countries' laws and therefore you are responsible for dealing with your countries' customs.
Please know your own import regulations before ordering. It is your responsibility. If customs does not return the products to us we cannot issue the 85% refund to you.
If your order is denied entry into your country, we strongly advise attempting to have the items sent back to us and we will refund your order less shipping and a 15% restocking fee.
We do not accept returns or apply refunds for damaged/missing/stolen products that arrive (international orders). If any of this applies, you must contact the carrier.
As you probably know, supplements can sometimes be seized at customs. We do our best to prevent this, but we make no guarantees. Once the products leave our warehouse, there is nothing more we can do. Many shipments arrive within 2 weeks, however in some rare cases, shipment can take 45 days or more. Unfortunately, we have absolutely no way to control transit times or customs decisions. Make sure you know your country's laws on restricted products!