NutriCartel Shipping Policy

Processing Times

  • All packages are primarily shipped via U.S. Postal Service (USPS), with UPS used at our discretion for certain orders.
  • Credit card authorization, fraud checks, and address verification must be completed before processing.
  • We aim to fulfill orders within 24 hours, but please allow 1–2 business days for processing.
  • Orders placed after 12:00 PM MST (Mon–Fri) are typically processed the next business day.
  • Processing times may be extended during peak seasons, promotions, inventory shortages, severe weather, or carrier delays.

NutriCartel reserves the right to cancel, delay, or place a hold on any order for suspected fraud, address issues, or verification requirements, pursuant to our Terms & Conditions.

Domestic U.S. Shipping

Shipping Rates

  • Shipping rates are pulled directly from carrier systems, so you only pay what we pay.
  • We offer:
    • Flat rate: $5.95 for orders under $60
    • Free shipping: Orders $60+ (U.S. domestic only)

Note: NutriCartel often subsidizes shipping costs when using flat rate options.

Ready-To-Drink (RTD) Limit

  • A maximum of 12 RTD units (energy drinks, protein drinks, cans, bottles, etc.) is allowed per order.
  • Orders exceeding 12 units may be canceled or adjusted at our discretion.

Excessive Postage / OCONUS & High-Cost Shipping Locations

NutriCartel reserves the right to cancel orders at our discretion when the shipping address and/or package weight results in excessive or unreasonable postage costs. This includes, but is not limited to:

  • West Coast locations
  • OCONUS addresses (Alaska, Hawaii, Puerto Rico, Guam)
  • Rural or extended-distance zones
  • Any shipment where carrier rates are abnormally high due to weight, distance, volatility, or carrier surcharges

If an order requires cancellation due to postage costs, we may notify you and issue a full refund.
Alternatively, we may contact you to invoice additional postage should you wish to proceed.

APO/FPO/DPO Deliveries

We ship to all APO/FPO/DPO addresses. Delivery times depend entirely on the military postal system and may vary.

Lost, Stolen, or Missing Packages (Domestic)

Once an order is marked Delivered by the carrier, NutriCartel is not responsible for missing, stolen, or misdelivered packages.
Customers must file claims directly with USPS or UPS. You may need to file a police report and provide that documentation to the carrier.
We will assist with documentation but do not replace or refund carrier-confirmed deliveries.

International Orders & Customs

Know Your Country’s Import Laws

Customers are fully responsible for understanding the supplement import regulations of their country prior to ordering.
NutriCartel cannot provide legal guidance on foreign regulations.

Customs Delays, Holds & Seizures

Once an order leaves our warehouse:

  • We cannot control customs inspections or decisions
  • Transit times may vary from 2–45+ days
  • Supplements may be seized at customs

We make no guarantees once the shipment is exported.

Returned Shipments Due to Customs

If customs returns the package to us and the goods arrive intact, we will issue a refund of:
Total paid – (shipping cost) – (15% restocking fee)

If customs does not return the package to us, no refund can be issued.

No Reship Policy (International)

We do not reship international orders under any circumstances (including loss, seizure, refusal, or return-to-sender).

Duties, Taxes & Brokerage Fees

All import duties, VAT/GST, brokerage fees, and local taxes are the responsibility of the customer/importer.
NutriCartel only charges for the cost of shipping your package out of the United States.

Damaged, Missing, or Stolen International Packages

We do not accept returns, issue refunds, or replace items for international shipments that arrive damaged, missing, or stolen.
Claims must be filed with the carrier in your country.

Order Cancellation Rights

NutriCartel reserves the right, at our sole discretion, to cancel any order for reasons including, but not limited to:

  • Excessive shipping costs
  • Invalid or incomplete address
  • Suspected fraud
  • RTD quantity violations
  • Inventory shortages
  • Restricted items or import restrictions
  • Customer request (if not yet shipped)

For excessive shipping cost issues, we may cancel the order and issue a full refund, or contact you with the option to pay additional postage to proceed.

Multiple Attempt Delivery / Returned Mail

If the carrier returns the package due to an incorrect address, customer refusal, or failure to pick up:
Refund = Order total – shipping – 15% restocking fee

Packaging Variation Notice

Manufacturers may update packaging, ingredients, labeling, or flavor names.
Product appearance may differ from images on the website.
Customers must verify ingredients, allergens, and warnings upon receipt.